Ducks Quack, Eagles Soar

February 7, 2010

No one can make you serve customers well.

That’s because great service is a choice.

Harvey Mackay, tells a wonderful story about a cab driver that proved this point.

He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .

He handed my friend a laminated card and said:

‘I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.’

Taken aback, Harvey read the card. It said:

Wally’s Mission Statement:

To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.

This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!

As he slid behind the wheel, Wally said, ‘Would you like a cup of coffee? I have a thermos of regular and one of decaf.’

My friend said jokingly, ‘No, I’d prefer a soft drink.’

Wally smiled and said, ‘No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.’

Almost stuttering, Harvey said, ‘I’ll take a Diet Coke.’

Handing him his drink, Wally said, ‘If you’d like something to read, I have The Wall Street Journal, Time, Sports Illustratedand USA Today.’

As they were pulling away, Wally handed my friend another laminated card. ‘These are the stations I get and the music they play, if you’d like to listen to the radio.’

And as if that weren’t enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.

Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he’d be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.

‘Tell me, Wally,’ my amazed friend asked the driver, ‘have you always served customers like this?’

Wally smiled into the rear view mirror. ‘No, not always. In fact, it’s only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day.

He had just written a book called You’ll See It When You Believe It.

Dyer said that if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself. He said, ‘Stop complaining!

Differentiate yourself from your competition. Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.”

‘That hit me right between the eyes,’ said Wally. ‘Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.’

‘I take it that has paid off for you,’ Harvey said.

‘It sure has,’ Wally replied. ‘My first year as an eagle, I doubled my income from the previous year. This year I’ll probably quadruple it.

You were lucky to get me today. I don’t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can’t pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.’

Wally was phenomenal. He was running a limo service out of a Yellow Cab. I’ve probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn’t do any of what I was suggesting.

Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.

How about us?

Smile, and the whole world smiles with you…..The ball is in our hands!

Difference between Men and Women

June 25, 2007

Let’s say a guy named Roger is attracted to a woman named Elaine.

He asks her out to a movie; she accepts; they have a pretty good time. A few nights later he asks her out to dinner, and again they enjoy themselves. They continue to see each other regularly, and after a while neither one of them is seeing anybody else.

And then, one evening when they’re driving home, a thought occurs to Elaine, and, without really thinking, she says it aloud: “Do you realize that, as of tonight, we’ve been seeing each other for exactly six months?”

And then there is silence in the car. To Elaine, it seems like a very loud silence. She thinks to herself: Geez, I wonder if it bothers him that I said that. Maybe he’s been feeling confined by our relationship; maybe he thinks I’m trying to push him into some kind of obligation that he doesn’t want, or isn’t sure of.

And Roger is thinking: Gosh. Six months.

Elaine is thinking: But, hey, I’m not so sure I want this kind of relationship, either. Sometimes I wish I had a little more space, so I’d have time to think about whether I really want us to keep going the way we are, moving steadily toward…I mean, where are we going? Are we just going to keep seeing each other at this level of intimacy? Are we heading toward marriage? Toward children? Toward a lifetime together? Am I ready for that level of commitment? Do I really even know this person?

Roger is thinking: So, that means it was…let’s see…February when we started going out, which was right after I had the car at the dealer’s, which means… let me check the odometer… Whoa! I am way overdue for an oil change here.

Elaine is thinking: He’s upset. I can see it on his face. Maybe I’m reading this completely wrong. Maybe he wants more from our relationship, more intimacy, more commitment; maybe he has sensed, even before I sensed it, that I was feeling some reservations. Yes, I bet that’s it. That’s why he’s so reluctant to say anything about his
own feelings. He’s afraid of being rejected.

Roger is thinking: And I’m going to have them look at the transmission again. I don’t care what those morons say, it’s still not shifting right. And they better not try to blame it on the cold weather this time What cold weather? It’s 87 degrees and this thing is shifting like a garbage truck, and I paid those son of a guns $600.

Elaine is thinking: He’s angry. And I don’t blame him. I’d be angry, too. I feel so guilty, putting him through this, but I can’t help the way I feel. I’m just not sure.

Roger is thinking: They’ll probably say it’s only a 90-day warranty… the sorry bas#%*+!s.

Elaine is thinking: Maybe I’m just too idealistic, waiting for a knight to come riding up on his white horse, when I’m sitting right next to a perfectly good person, a person I enjoy being with, a person I truly do care about, a person who seems to truly care about me. A person who is in pain because of my self-centered, schoolgirl
romantic fantasy.

And Roger is thinking: Warranty? They want a warranty? I’ll give them a warranty. I’ll take their warranty and stick it right up their god dam …

“Roger,” Elaine says aloud.

“What?” says Roger, startled.

“Please don’t torture yourself like this,” she says, her eyes beginning to brim with tears. “Maybe I should never have… Oh God, I feel so… (She breaks down, sobbing.)

“What?” says Roger. “I’m such a fool,”

Elaine sobs. “I mean, I know there’s no knight. I really know that. It’s silly. There’s no knight, and there’s no horse.”

“There’s no horse !!?” says Roger, confused.

“You think I’m a fool, don’t you?” Elaine says.

“No!” says Roger, glad to finally know the correct answer.

“It’s just hat…it’s that I…I need some time,” Elaine says.

There is a 15-second pause while Roger, thinking as fast as he can, tries to come up with a safe response. Finally he comes up with one that he thinks might work. “OK,” he says.

Elaine, deeply moved, touches his hand. “Oh, Roger, do you really feel that way?” she says.

“What way?” says Roger.

“That way about time,” says Elaine.

“Oh,” says Roger. “Sure”, still confused.

Elaine turns to face him and gazes deeply into his eyes, causing him to become very nervous about what she might say next, especially if it involves a horse. At last she says “Thank you, Roger,”.

And Roger says “Thank you,” and thinks, PHEEEW that was a close one!! Then he takes her home, and she lies on her bed, a conflicted, tortured soul, and weeps until dawn.

When Roger gets back to his place, he opens a bag of Doritos, turns on the TV, and immediately becomes deeply involved in a rerun of a tennis match between two Czechoslovakians he never heard of. A tiny voice in the far recesses of his mind tells him that something major was going on back there in the car, but he is pretty sure there is no way he would ever understand what, and so he figures it’s better if he doesn’t think about it. The next day Elaine will call her closest friend, or perhaps two of them, and they will talk about this situation for six straight hours.

In painstaking detail, they will analyze everything she said and everything he said, going over it time and time again, exploring every word, expression, and gesture for nuances of meaning, considering every possible ramification. They will continue to discuss this subject, off and on, for weeks, maybe months, never reaching any definite conclusions, but never getting bored with it, either.

Meanwhile, Roger, while playing racquetball one day with a mutual friend of his and Elaine’s, will pause just before serving, frown, and say, “Norm, did Elaine ever own a horse?”

——————-
Author: (Unknown)

Everything is OK in the end

June 12, 2007

“Everything is OK in the end. If it is not OK, then it is not the end.”

Thank you, Chancellor & good morning. I’d like to join Chancellor Renick in welcoming all of you to the 114th commencement exercises of North Carolina Agricultural & Technical State University.

My fellow job seekers: I am honored to be among the first to congratulate u on completing your years at North Carolina A&T. But all of u should know, as Mother’s Day gifts go, this one is going to be tough to beat in the years ahead.

The purpose of a commencement speaker is to dispense wisdom, but the older I get; the more I realized that the most important wisdom I’ve learned in life has come from my mother & my father. Before we go any further. Let’s hear it one more time from your mothers & mother’s figures, fathers & father figures, family & friends in the audience today.

When I first received the invitation to speak here, I was the CEO of an $80 billion Fortune 11 company with 145,000 employees in 178 countries around the world. I held that job for nearly 6 years. It was also a company that hired its fair shares of graduates from North Carolina A&T. U could always tell who they were. For some reasons, they were the ones that had stickers on their desks that read, “beat the eagles”.

But as u may have heard, I don’t have that job anymore. After the news of my departure broke, I called the school, & asked: does u still want me to come & be your commencement speaker?

Chancellor Renick put my fear to rest. He said, “ Carly, if anything, u probably has more in common with these students now than u did before.” & he’s right. After all, I’ve been working on my resume. I’ve been lining up my reference. I bought a new interview suit. If there are any recruiters here, I’ll be free around 11.

I want to thank you for having me anyway. This is the first public appearance I’ve made since I left HP. I wanted very much to be here because this school has always been set apart by something that I’ve believed very deeply; something that takes me back to the earliest memories I have in life.

One day at church, my mother gave me a small coaster with a saying on it. During my entire childhood, I kept this saying in front of me on a small desk in my room. In fact, I can still show u that coaster today. It says: “ What u are is God’s gift to you. What u make of yourself is your gift to God.”

Those words have had a huge impact on me to this day. What this school & I believe in very deeply is that when we think about our lives, we shouldn’t be limited by other people’s stereotypes or bigotry. Instead, we motivated by our own sense of accomplishment. We should be motivated by McNair taught us; the Greensboro Four taught us, that the people who focus on possibilities achieve much more in life than people who focus on limitations.

The question for all of u today is: how will u define what u make of yourself?

To me, what u make of yourself are actually 2 questions. There’s the “you” that people see on the outside. And that’s how most people will judge you, because it’s all they can see – what u become in life, whether u were made President of this, or CEO of that, the visible you.

But then, there’s the invisible you, the “you” on the inside. That’s the person that only you and God can see. For 25 years, when people have asked me for career advise, what I always tell them is don’t give up what you have inside. Never sell your soul- because no one can ever pay you back.

What I mean by not selling your soul is don’t be someone you’re not, don’t be less than you are, don’t give up what you believe, because whatever the consequences that may seem scary or bad – whatever the consequences of staying true to yourself are – they are much better than the consequences of selling your soul.

You have been tested almightily in your life to get to this moment. And all of you know much better than I do: from the moment you leave this campus, you will be tested. You will be tested because you won’t fit some people’s pre-conceived notions or stereotypes of what you’re suppose to be. People will have stereotypes of what you can or can’t do, of what you will or won’t do, of what you should or shouldn’t do. But they only have power over you if you let them have power over you. They can only have control if you let them have control, if you give up what’s inside.

I speak from experience, I’ve been there. I’ve been there, in admittedly vastly different ways – & in many ways, in the fear of my heart, exactly the same places. The truth is I’ve struggled to have that sense of control since the day I left college.

I was afraid the day I graduate from college. I was afraid of what people would think. Afraid t couldn’t measure up. I was afraid of making the wrong choices. I was afraid of disappointing the people who worked so hard to send me to college.

I had graduates with a degree in medieval history and philosophy. If you had a job that required knowledge of Copernicus or 12th Century European monks, I was your person. But that job market wasn’t very strong.

So, I was planning to go to law school, not because it was a lifelong dream- because I thought it was expected of me. Because I realizes that I could never be the artist my mother was, so I would try to be the lawyer my father was. So, I went off to law school. For the first three months, I barely slept. I had a blinding headache every day. And I can tell you exactly which shower tile I was looking at in my parent’s bathroom on a trip home when it hit me like a lightning bolt. This is my life. I can do what I want. I have control. I walked downstairs and said, “I quit.”

I will give my parents credit in some ways. That was 1976. They could have said, “Oh well, you can get married.” Instead, they said, “We’re worried that you’ll never amount to anything.” It took me a while to prove them wrong. My first job wad working for a brokerage firm. I had a title. It was not “VP.” It was “receptionist.” I answered phones, I typed, I filed. I did that for a year. And then, I went and lived in Italy, teaching English to Italian businessmen and their families. I discovered that I liked business. I liked the pragmatism of it; the pace of it. Even though it hadn’t been my goal, I became a businessperson.

I like big challenges, and the career path I choose for myself at the beginning was in one of the most male-dominated professions in America. I went to work for AT&T. It didn’t take me long to realize that there were many people there who didn’t have my best interest at heart.

I began my career as a first level sales person within AT&T’s long lines department. Now, “long lines” is what we used to call the long distance business, but I used to refer to the management team at AT&T as the “42 longs”- which was their suit size, and all those suits- and faces- looked the same.

I’ll never forget the first time my boss at the time introduced me to a client. With a straight face, he said “this is Carly Fiorina, our token bimbo.” I laughed, I did my best to dazzle the client, and then I went to the boss when the meeting was over and said, “You will never do that to me again.”

In those early days, I was put in a program at the time called the Management Development Program. It was sort of an accelerated up-or-out program, and I was thrown into the middle of a group of all male sales managers who had been there quite a long time, and they thought it was their job to show me a thing or two. A client was coming to town and we had decided that we were getting together for lunch to introduce me to this customer who was important to one of my accounts.

Now the day before this meeting was to occur, one of my colleagues came to me and said, “You know, Carly, I’m really sorry. I know we’ve had this planned for a long time, but this customer has a favorite restaurant here in Washington, D.C., and they really want to go to that restaurant, and we need to do what the customer wants, and so I don’t think you’ll be able to join us.”

“Why is that?” I asked. Well, the restaurant was called the Board Room. Now, the Board Room back then was a restaurant on Vermont Avenue in Washington, D.C., it was a strip club. In fact, it was famous because the young women who worked there would wear these completely see-through baby doll negligees, and they would dance on top of the tables while patrons ate lunch.

The customer wanted to go there, and so my male colleagues were going there. So I thought about it for about two hours. I remember sitting in the ladies room thinking, “Oh God, what am I going to do? And finally I came back and said, “You know, I hope it won’t make you too uncomfortable, but I think I’m going to come to lunch anyway.”

Now, I have to tell you I was scared to death. So, the morning arrived when I had to go to the Board Room and meet my client, and I choose my outfit carefully. I dressed in my most conservative suit. I carried a briefcase like a shield of honor. I got in a cab. When I told the taxi driver where I wanted to go he whipped around in his seat and said, “You’re kidding, right?” I think he thought I was a new act.

In any event, I arrived, I go out, I took a deep breath, I straightened my bow tie, and went in the door- and you have to picture this- I go into the door, there’s a long bar down one side, there’s a stage right in front of me, and my colleagues are sitting way on the other side of the room. And there’s a live act going on the stage. The only way I could get to them was to walk along that stage. I did. I looked like a complete idiot. I sat down, we had lunch.

Now, there were two ends to that story. One is that my male colleagues never did that to me again. But the other end to the story, which I still find inspiring, is that all throughout lunch they kept trying to get those young women to dance in their negligees on top our table—and every one of those young women came over, looked the situation over and said, “Not until the lady leaves.”

It even followed me to HP. As you may know, the legend of HP is that it began in a garage. When I took over, we launched a get-back-to-basics campaign we called “the rules of the garage.” A fellow CEO at a competitor saw that and decided to do a skit about me. In front of the entire financial analyst and media community, he had an actress come out with blond hair and long red nails and flashy clothes, and had a garage fall on her head. It made big headlines locally. It made me feel a lot like the “token bimbo” all over again.

I know all of you have your stories. When you challenge other people’s ideas of who or how you should be, they may try to diminish and disgrace you. It can happen in small ways in hidden places, or in big ways on a world stage. You can spend a lifetime resenting the tests, angry about the slights and the injustices. Or, you can rise above it. People’s ideas and fear can make them small- but they cannot make you small. People’s prejudices can diminish them- but they cannot diminish you. Small-minded people can think they determine your worth. But only you can determine your worth.

At every step along the way, your soul will be tested. Every test you pass will make you stronger.

But let’s not be naïve. Sometimes, there are consequences to not selling your soul. Sometimes, there are consequences to staying true to what you believe. And sometimes, those consequences are very difficult. But as long as you understand the consequences, you are not only stronger as a result, you’re more at peace.

Many people have asked me how I feel now that I’ve lost my job. The truth is, I’m proud of the life I’ve lived so farm and though I’ve made my share of mistakes, I have no regrets. The worst thing I could imagine happened. I lost my job in the most public way possible, and the press had a field day with it all over the world. And guess what? I’m still here. I am at peace and my soul is intake. I could have given it away and the story would be different. But I heard the word of scripture in my head: “What benefit will it be to you if you gain the whole world, but lose your soul?”

When people have stereotypes of what you can’t do, show them what you can do. When they have stereotypes of what you won’t do, show them what you will do. Every time you pass these tests, you learn more about yourself. Every time you resist someone else’s smaller notion of who you really are, you test your courage and your endurance. Each time you endure, you stay true to yourself, you become stronger and better.

I do not know any of you personally. But as a businessperson and a former CEO, I know that people who have learned to overcome much can achieve more than people who’ve never been tested. And I do know that this school has prepared you well. After all, North Caroline A&T graduates more African Americans with engineering degrees than any other school in the United States. It graduates more African American technology professionals than any other school. It graduates more African American women who go into careers in science, math, and technology than any other school. Your motto is right: North Caroline A&T is truly a national resource and a local treasure. And Aggie Pride is not just a slogan- it’s a hard-earned fact!

Never sell your education short. And the fact that this school believed in you means you should never sell yourself short. What I have learned in 25years of managing people is that everyone possesses more potential than they realize. Living life defined by your own sense of possibility, not by others notions of limitations, is the path to success.

Starting today, you are one of the most promising things America has to offer: you are an Aggie with a degree.

My hope is that you live life defined by your own sense of possibility, your own sense of worth, your own sense of your soul. Define yourself for yourself, not by how others are going to define you- and then stick to it. Find your own internl compass. I use the term compass, because what a compass do? When the winds are howling, and the storm raging, and the sky is so cloudy you have nothing to navigate by, a compass tells you where true North is. And I think when you are in lonely situation, you have to rely on that compass. Who am i? what do I believe? Do I Believe I am doing the right thing for the right reason in the best way that I can? Sometimes, that’s all you have .And always, it will be enough.

Most people will judge you by what they see in the outside. Only you and God will know what’s on the inside. But at the end of your life, if people ask you what your greatest accomplishment was, my guess is, it will be something that happened inside you, that no one else ever saw, something that had nothing to do with outside success, and everything to do with how you decide to live in the world.

What you are today is God’s gift to you. What you make of yourself is your gift to God. He is waiting for that gift right now. Make it something extraordinary.

———————–
Presenter: Carly Fiorina

It is often that we hear about the success story of a prominent person after he/she has rises up against difficult times. But this speech is different because it was made at a time when she was just removed as the CEO of HP. So there will be many lessons we can learn from Carly especially lessons related to emotional intelligence.

It takes a person with strong emotional balance to be able to deal with major setbacks in their lives, learned from it, re-strategize & bounce back even stronger. I believe she is such a person.

She shares many principles in life like strong positive values, determination, focus & high self esteem about ourselves & making a positive difference in life.

We have heard & read many stories of emotionally strong entrepreneurs: Jack Walsh, Narayan Murthy, Tan Sri Francis Yeoh, Steve Jobs…among others & now Carly Fiorina. By understanding their challenges in life, & their strength to overcome those challenges…well our problems doesn’t seem so difficult to overcome after all. It is a matter of our “attitude “& “inner strength”.

Here is what she told the graduates & their guests at the North Carolina Agricultural & Technical State University on May 7.

Living a Passionate Life

June 12, 2007

I am honored to be with you today at your commencement from one of the finest universities in the world. I never graduated from college. Truth be told, this is the closest I’ve ever gotten to a college graduation. Today I want to tell you three stories from my life. That’s it. No big deal. Just three stories.

The first story is about connecting the dots.

I dropped out of Reed College after the first 6 months, but then stayed around as a drop-in for another 18 months or so before I really quit. So why did I drop out?

It started before I was born. My biological mother was a young, unwed college graduate student, and she decided to put me up for adoption. She felt very strongly that I should be adopted by college graduates, so everything was all set for me to be adopted at birth by a lawyer and his wife. Except that when I popped out they decided at the last minute that they really wanted a girl. So my parents, who were on a waiting list, got a call in the middle of the night asking: “We have an unexpected baby boy; do you want him?” They said: “Of course.” My biological mother later found out that my mother had never graduated from college and that my father had never graduated from high school. She refused to sign the final adoption papers. She only relented a few months later when my parents promised that I would someday go to college.

And 17 years later I did go to college. But I naively chose a college that was almost as expensive as Stanford, and all of my working-class parents’ savings were being spent on my college tuition. After six months, I couldn’t see the value in it. I had no idea what I wanted to do with my life and no idea how college was going to help me figure it out. And here I was spending all of the money my parents had saved their entire life. So I decided to drop out and trust that it would all work out OK. It was pretty scary at the time, but looking back it was one of the best decisions I ever made. The minute I dropped out I could stop taking the required classes that didn’t interest me, and begin dropping in on the ones that looked interesting.

It wasn’t all romantic. I didn’t have a dorm room, so I slept on the floor in friends’ rooms, I returned coke bottles for the 5¢ deposits to buy food with, and I would walk the 7 miles across town every Sunday night to get one good meal a week at the Hare Krishna temple. I loved it. And much of what I stumbled into by following my curiosity and intuition turned out to be priceless later on. Let me give you one example:

Reed College at that time offered perhaps the best calligraphy instruction in the country. Throughout the campus every poster, every label on every drawer, was beautifully hand calligraphed. Because I had dropped out and didn’t have to take the normal classes, I decided to take a calligraphy class to learn how to do this. I learned about serif and san serif typefaces, about varying the amount of space between different letter combinations, about what makes great typography great. It was beautiful, historical, artistically subtle in a way that science can’t capture, and I found it fascinating.

None of this had even a hope of any practical application in my life. But ten years later, when we were designing the first Macintosh computer, it all came back to me. And we designed it all into the Mac. It was the first computer with beautiful typography. If I had never dropped in on that single course in college, the Mac would have never had multiple typefaces or proportionally spaced fonts. And since Windows just copied the Mac, its likely that no personal computer would have them. If I had never dropped out, I would have never dropped in on this calligraphy class, and personal computers might not have the wonderful typography that they do. Of course it was impossible to connect the dots looking forward when I was in college. But it was very, very clear looking backwards ten years later.

Again, you can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something – your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.

My second story is about love and loss.

I was lucky – I found what I loved to do early in life. Woz and I started Apple in my parents garage when I was 20. We worked hard, and in 10 years Apple had grown from just the two of us in a garage into a $2 billion company with over 4000 employees. We had just released our finest creation – the Macintosh – a year earlier, and I had just turned 30. And then I got fired. How can you get fired from a company you started? Well, as Apple grew we hired someone who I thought was very talented to run the company with me, and for the first year or so things went well. But then our visions of the future began to diverge and eventually we had a falling out. When we did, our Board of Directors sided with him. So at 30 I was out. And very publicly out. What had been the focus of my entire adult life was gone, and it was devastating.

I really didn’t know what to do for a few months. I felt that I had let the previous generation of entrepreneurs down – that I had dropped the baton as it was being passed to me. I met with David Packard and Bob Noyce and tried to apologize for screwing up so badly. I was a very public failure, and I even thought about running away from the valley. But something slowly began to dawn on me – I still loved what I did. The turn of events at Apple had not changed that one bit. I had been rejected, but I was still in love. And so I decided to start over.

I didn’t see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me. The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything. It freed me to enter one of the most creative periods of my life.

During the next five years, I started a company named NeXT, another company named Pixar, and fell in love with an amazing woman who would become my wife. Pixar went on to create the worlds first computer animated feature film, Toy Story, and is now the most successful animation studio in the world. In a remarkable turn of events, Apple bought NeXT, I retuned to Apple, and the technology we developed at NeXT is at the heart of Apple’s current renaissance. And Laurene and I have a wonderful family together.

I’m pretty sure none of this would have happened if I hadn’t been fired from Apple. It was awful tasting medicine, but I guess the patient needed it. Sometimes life hits you in the head with a brick. Don’t lose faith. I’m convinced that the only thing that kept me going was that I loved what I did. You’ve got to find what you love. And that is as true for your work as it is for your lovers. Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it. And, like any great relationship, it just gets better and better as the years roll on. So keep looking until you find it. Don’t settle.

My third story is about death.

When I was 17, I read a quote that went something like: “If you live each day as if it was your last, someday you’ll most certainly be right.” It made an impression on me, and since then, for the past 33 years, I have looked in the mirror every morning and asked myself: “If today were the last day of my life, would I want to do what I am about to do today?” And whenever the answer has been “No” for too many days in a row, I know I need to change something.

Remembering that I’ll be dead soon is the most important tool I’ve ever encountered to help me make the big choices in life. Because almost everything – all external expectations, all pride, all fear of embarrassment or failure – these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart.

About a year ago I was diagnosed with cancer. I had a scan at 7:30 in the morning, and it clearly showed a tumor on my pancreas. I didn’t even know what a pancreas was. The doctors told me this was almost certainly a type of cancer that is incurable, and that I should expect to live no longer than three to six months. My doctor advised me to go home and get my affairs in order, which is doctor’s code for prepare to die. It means to try to tell your kids everything you thought you’d have the next 10 years to tell them in just a few months. It means to make sure everything is buttoned up so that it will be as easy as possible for your family. It means to say your goodbyes.

I lived with that diagnosis all day. Later that evening I had a biopsy, where they stuck an endoscope down my throat, through my stomach and into my intestines, put a needle into my pancreas and got a few cells from the tumor. I was sedated, but my wife, who was there, told me that when they viewed the cells under a microscope the doctors started crying because it turned out to be a very rare form of pancreatic cancer that is curable with surgery. I had the surgery and I’m fine now.

This was the closest I’ve been to facing death, and I hope its the closest I get for a few more decades. Having lived through it, I can now say this to you with a bit more certainty than when death was a useful but purely intellectual concept:

No one wants to die. Even people who want to go to heaven don’t want to die to get there. And yet death is the destination we all share. No one has ever escaped it. And that is as it should be, because Death is very likely the single best invention of Life. It is Life’s change agent. It clears out the old to make way for the new. Right now the new is you, but someday not too long from now, you will gradually become the old and be cleared away. Sorry to be so dramatic, but it is quite true.

Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma – which is living with the results of other people’s thinking. Don’t let the noise of other’s opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.

When I was young, there was an amazing publication called The Whole Earth Catalog, which was one of the bibles of my generation. It was created by a fellow named Stewart Brand not far from here in Menlo Park, and he brought it to life with his poetic touch. This was in the late 1960′s, before personal computers and desktop publishing, so it was all made with typewriters, scissors, and polaroid cameras. It was sort of like Google in paperback form, 35 years before Google came along: it was idealistic, and overflowing with neat tools and great notions.

Stewart and his team put out several issues of The Whole Earth Catalog, and then when it had run its course, they put out a final issue. It was the mid-1970s, and I was your age. On the back cover of their final issue was a photograph of an early morning country road, the kind you might find yourself hitchhiking on if you were so adventurous. Beneath it were the words: “Stay Hungry. Stay Foolish.” It was their farewell message as they signed off. Stay Hungry. Stay Foolish. And I have always wished that for myself. And now, as you graduate to begin anew, I wish that for you.

Stay Hungry. Stay Foolish.

Thank you all very much.

———————
Presenter: Steve Job

This is the text of the Commencement address by Steve Jobs, CEO of Apple Computer and of Pixar Animation Studios, delivered on June 12, 2005.

Relection of Yourself

April 13, 2007

Everyone is a reflection of yourself one way or another

I am a mother of three (ages 14, 12, 3) and have recently completed my college degree.

The last class I had to take was Sociology. The teacher was absolutely inspiring with the qualities that I wish every human being had been graced with. Her last project of the term was called “Smile.” The class was asked to go out and smile at three people and document their reactions. I am a very friendly person and always smile at everyone and say hello anyway, so, I thought, this would be a piece of cake, literally.

Soon after we were assigned the project, my husband, youngest son, and I went out to McDonald’s one crisp March morning. It was just our way of sharing special play time with our son.

We were standing in line, waiting to be served, when all of a sudden everyone around us began to back away, and then even my husband did.

I did not move an inch…an overwhelming feeling of panic welled up inside of me as I turned to see why they had moved. As I turned around I smelled a horrible “dirty body” smell, and there standing behind me were two poor homeless men.

As I looked down at the short gentleman, close to me, he was “smiling”. His beautiful sky blue eyes were full of God’s Light as he searched for acceptance. He said, “Good day” as he counted the few coins he had been clutching. The second man fumbled with his hands as he stood behind his friend.

I realized the second man was mentally deficient and the blue eyed gentleman was his salvation.

I held my tears as I stood there with them. The young lady at the counter asked him what they wanted. He said, “Coffee is all Miss” because that was all they could afford. (If they wanted to sit in the restaurant and warm up, they had to buy something. He just wanted to be warm).

Then I really felt it – the compulsion was so great I almost reached out and embraced the little man with the blue eyes. That is when I noticed all eyes in the restaurant were set on me, judging my every action. I smiled and asked the young lady behind the counter to give me two more
breakfast meals on a separate tray. I then walked around the corner to the table that the men had chosen as a resting spot. I put the tray on the table and laid my hand on the blue eyed gentleman’s cold hand. He looked up at me, with tears in his eyes, and said, “Thank you.”

I leaned over, began to pat his hand and said, “I did not do this for you. God is here working through me to give you hope.” I started to cry as I walked away to join my husband and son. When I sat down my husband smiled at me and said, “That is why God gave you to me, Honey. To give me hope.”

We held hands for a moment and at that time we knew that only because of the Grace that we had been given were we able to give. We are not church goers, but we are believers. That day showed me the pure Light of God’s sweet love.

I returned to college, on the last evening of class, with this story in hand. I turned in “my project” and the instructor read it. Then she looked up at me and said, “Can I share this?” I slowly nodded as she got the attention of the class. She began to read and that is when I knew that we, as human beings and being part of God, share this need to heal people and be healed.

In my own way I had touched the people at McDonald’s, my husband, son, instructor, and every soul that shared the classroom on the last night I spent as a college student.

I graduated with one of the biggest lessons I would ever learn:

UNCONDITIONAL ACCEPTANCE – Much love and compassion is sent to each and every person who may read this and learn how to LOVE PEOPLE AND USE THINGS – NOT LOVE THINGS AND USE PEOPLE.

Author: Unknown

A Brother like that

April 13, 2007

Paul received an automobile from his brother as a Christmas present. On Christmas Eve when Paul came out of his office, a street urchin was walking around the shiny new car, admiring it.

“Is this your car, Mister?” he asked.

Paul nodded. “My brother gave it to me for Christmas.” The boy was astounded. “You mean your brother gave it to you and it didn’t cost you nothing? Boy, I wish…” He hesitated. Of course Paul knew what he was going to wish for. He was going to wish he had a brother like that. But what the lad said jarred Paul all the way down to his heels.

“I wish,” the boy went on, “that I could be a brother like that.”

Paul looked at the boy in astonishment, then impulsively he added, “Would you like to take a ride in my automobile?”

“Oh yes, I’d love that.”

After a short ride, the boy turned and with his eyes aglow, said, “Mister, would you mind driving in front of my house?” Paul smiled a little. He thought he knew what the lad wanted. He wanted to show his neighbors that he could ride home in a big automobile. But Paul was wrong again.

“Will you stop where those two steps are?” the boy asked. He ran up the steps. Then in a little while Paul heard him coming back, but he was not coming fast. He was carrying his little crippled brother. He sat him down on the bottom step, then sort of squeezed up against him and pointed to the car. “There she is, Buddy, just like I told you upstairs. His brother gave it to him for Christmas and it didn’t cost him a cent. And some day I’m gonna give you one just like it…then you can see for yourself all the pretty things in the Christmas windows that I’ve been trying to tell you about.”

Paul got out and lifted the lad to the front seat of his car. The shining-eyed older brother climbed in beside him and the three of them began a memorable holiday ride.

That Christmas Eve, Paul learned what Jesus meant when he had said: “It is more blessed to give…”

Author: Unknown

Love Search

April 13, 2007

Don’t find love, let love find you.

That’s why it’s called falling in love because you don’t force yourself to fall, you just fall.

Once you accept someone for who and what they really are, they will surprise you by being better than you ever expected.

LOVE is loving/accepting a person with all his/her strengths and weaknesses.

Author: Unknown

Why Do Women Cry?

January 29, 2007

“Why are you crying?” he asked his mom.

“Because I’m a woman” she told him.

“I don’t understand,” he said.

His mom just hugged him and said, “And you never will……….”

Later the little boy asked his father, “Why does mother seem to cry for no reason?”

“All women cry for no reason” was all his dad could say……..

The little boy grew up and became a man, still wondering why women cry. Finally he put in a call to GOD; when GOD got on the phone, the man said, “GOD, why do women cry so easily?”

GOD said “When I made women she had to be special. I made her shoulders strong enough to carry the weight of the world; yet, gentle enough to give comfort…. I gave her an inner strength to endure childbirth and the rejection that many times comes from her children…… I gave her a hardness that allows her to keep going when everyone else gives up and take care of her family through sickness and fatigue without complaining…… I gave her the sensitivity to love her children under any and all circumstances, even when her child has hurt them very badly……. This same sensitivity helps her to make a child’s boo-boo feel better and shares in their teenagers anxieties and fears……. I gave her strength to carry her husband through his faults and fashioned her from his rib to protect his heart. I gave her wisdom to know that a good husband never hurts his wife, but sometimes tests her strengths and her resolve to stand beside him unfalteringly. I gave her a tear to shed, It’s hers exclusively to use whenever it is needed. It’s her only weakness…. It’s a tear for mankind………”

Specially contributed to women I know, and my mothers, and my sisters, and special women in my life…

Author: Unknown

LOVE is…

January 29, 2007

There was once a guy who suffered from cancer… a cancer that can’t be treated. He was 18 years old and he could die anytime. All his life, he was stuck in his house being taken cared by his mother. He never went outside. But he was sick of staying home and wanted to go out for once. So he asked his mother and she gave him permission.

He walked down his block and found a lot of stores. He passed a CD store and looked through the front door for a second as he walked. He stopped and went back to look into the store. He saw a young girl about his age and he knew it was love at first sight. He opened the door and walked in, not looking at anything else but her. He walked closer and closer until he was finally at the front desk where she sat.

She looked up and asked “Can I help you?” She smiled and he thought it was the most beautiful smile he has ever seen before and wanted to kiss her right there.

He said “Uh… Yeah… Umm… I would like to buy a CD.” He picked one out and gave her money for it.

“Would you like me to wrap it for you?” she asked, smiling her cute smile again. He nodded and she went to the back. She came back with the wrapped CD and gave it to him. He took it and walked out of the store. He went home and from then on, he went to that store everyday and bought a CD, and she wrapped it for him. He took the CD home and put it in his closet. He was still too shy to ask her out and he really wanted to but he couldn’t. His mother found out about this and told him to just ask her.

So the next day, he took all his courage and went to the store. He bought a CD like he did everyday and once again she went to the back of the store and came back with it wrapped. He took it and when she wasn’t looking, he left his phone number on the desk and ran out…!!!

RRRRRING!!! The mother picked up the phone and said, “Hello?” It was the girl!!!

She asked for the boy and the mother started to cry and said, “You don’t know? He passed away yesterday…”

The line was quiet except for the cries of the boy’s mother.

Later in the day. the mother went into the boy’s room because she wanted to remember him. She thought she would start by looking at his clothes. So she opened the closet. She was face to face with piles and piles and piles of unopened CDs. She was surprised to find all those CDs and she picked one up and sat down on the bed and she started to open one.

Inside, there was a CD and as she took it out of the wrapper, out fell a piece of paper. The mother picked it up and started to read it. It said:

Hi… I think U R really cute. Do u wanna go out with me?

Love, Jacelyn
The mother opened another CD… Again there was a piece of paper. It said:

Hi… I think U R really cute. Do u wanna go out with me?

Love, Jacelyn …

Love is… when you’ve had a huge fight but then decide to put aside your egos, hold hands and say, “I Love You”.

Author: Unknown

Impossible = I’m possible – A practical customer service issue

January 25, 2007

This is a real story happened between the customer of General Motors and its customer-care executive….The Pontiac Division of General Motors received a complaint:

This is the second time I have written to you, and I don’t blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of ice cream for dessert after dinner each night. But the kind of ice cream varies so, every night, after we’ve eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it.

It’s also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem. You see, every time I buy a vanilla ice cream, when I start back from the store my car won’t start. If I get any other kind of ice cream, the car starts just fine.

I want you to know I’m serious about this question, no matter how silly it sounds: “What is there about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start whenever I get any other kind?”

The Pontiac President was understandably skeptical about the letter, but sent an engineer to check it out anyway. The latter was surprised to be greeted by a successful, obviously well educated man in a fine neighborhood. He had arranged to meet the man just after dinnertime, so the two hopped into the car and drove to the ice cream store.

It was vanilla ice cream that night and, sure enough, after they came back to the car, it wouldn’t start. The engineer returned for three more nights. The first night, they got chocolate. The car started. The second night, he got strawberry. The car started. The third night he ordered vanilla. The car failed to start.

Now the engineer, being a logical man, refused to believe that this man’s car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem. And toward this end he began to take notes: he jotted down all sorts of data: time of day, type of gas uses, time to drive back and forth etc.

In a short time, he had a clue: the man took less time to buy vanilla than any other flavor. Why? The answer was in the layout of the store. Vanilla, being the most popular flavor, was in a separate case at the front of the store for quick pickup. All the other flavors were kept in the back of the store at a different counter where it took considerably longer to check out the flavor. Now, the question for the engineer was why the car wouldn’t start when it took less time.

Once time became problem – not the vanilla ice cream, the engineer quickly came up with the answer: “Vapour lock”. It was happening every night; but the extra time taken to get the other flavors allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapour lock to dissipate.

Remember: Even crazy looking problems are sometimes real and all problems seem to be simple only when we find the solution with a cool thinking.

Don’t just say its “IMPOSSIBLE” without putting a sincere effort…

Observe the word “IMPOSSIBLE” carefully…

You can see “I’M POSSIBLE”…

Author: Unknown


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